Technical Assistance

The ETL offers daily technical support for students, faculty, staff  in the college of Education. Drop in at our lab during our open hours or send an email to for assistance.
See below for details regarding ETL technical assistance.

General Assistance

ETL staff may provide general assistance to students, faculty, and staff in the college of Education regarding:

  • Setting up new devices
  • UIC-WiFi connection issues
  • UIC-WiFi  temporary guest access
  • Malware, virus and unwanted software removal
  • Data recovery
  • Hardware troubleshooting, part replacements and upgrades
  • Multimedia support, such as editing, encoding the videos, VHS to digital format
  • Temporary equipment checkout / loaner equipment, such as projectors, computers, video cameras, microphones, webcams, iPads, doule robotics, smart board
  • Classroom* technology support
  • Software installation (see below)

* limited to lecture rooms in ETMSW floors 2 and 3

Software Installation


Below lists software we provide and install for student and faculty use:

  • Microsoft Office Suite (Free to download at (
  • Adobe Products            (Free at, first time users need to checkout Adobe offer at Webstore, for your account activation)
  • Cisco AnyConnect        (Visit Webstore)
  • IBM SPSS/Amos
  • Atlas.ti
  • NVivo

Doctoral Presentation Assistance

Students presenting their doctoral dissertation proposal/defense may seek assistance through ETL in handling technology in the meeting rooms on the 3rd floor of ETMSW (3015, 3312).

If you are presenting and have participants calling in, ETL can assist in the use of WebEx, Zoom, Skype, MS Teams. This makes it possible for users to present their screen during presentations to remote participants and still have face-to-face interaction.