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Technical Assistance

The ETL offers daily technical support for students, faculty, staff in the college of Education. Drop in at our lab during our open hours or email etlprob@uic.edu for technical support.

  • We do NOT provide research or statistical support, such as choosing a correct model, setting up a hypothesis, proofreading, formatting, interpreting a graph, or help with assignments.

General Assistance Heading link

ETL staff may provide general help to College of Education students, faculty, and staff in the college of Education regarding:

  • Setting up new devices
  • Remote Desktop applications
  • Networking and other network devices support
  • UIC-WiFi connection issues
  • UIC-WiFi  temporary guest access
  • Malware, virus and unwanted software removal
  • Data recovery and restoration
  • Hardware & Software installation/troubleshooting, part replacements and upgrades
  • Multimedia support, such as editing, encoding the videos, VHS to digital format
  • Temporary equipment checkout / loaner equipment, such as projectors, computers, video cameras, microphones, webcams, iPads, double robotics, smart board
  • Classroom* technology support – College owned classrooms and meeting rooms
  • Software installation (see below)

* limited to college owned lecture rooms in ETMSW floors 1 and 3 and one in the basement. 2nd floor lecture rooms are maintained by the university (lts@uic.edu) and we can only provide general troubleshooting.

Software Support

Below are some software we provide and install /troubleshooting for student, staff and faculty use:

  • Microsoft Office Suite (Free to download at (outlook.uic.edu)
  • Adobe Products            (Free at adobe.com, first-time users need to checkout Adobe offer at Webstore, for your account activation)
  • Cisco AnyConnect
  • IBM SPSS/Amos
  • Atlas.ti
  • NVivo
  • Other – Please contact us