Faculty & Staff Services
ETL offers daily IT support for faculty, staff in the college of Education. Drop in at our lab during our open hours or submit a ticket request. For support with NetID, email activation, and other central university services, please visit UIC IT.
Services Faculty Heading link
Faculty & Staff FAQ Heading link
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General Assistance and services
General Assistance and services
ETL staff may provide general help to College of Education faculty, and staff in the college of Education regarding:
- Setting up new devices
- Remote Desktop applications
- Networking and other network devices support
- UIC-WiFi connection issues
- UIC-WiFi temporary guest access
- Malware, virus and unwanted software removal
- Data recovery and restoration
- Hardware & Software installation/troubleshooting, part replacements and upgrades
- Multimedia support, such as editing, encoding, transcoding, transcription, VHS to digital format
- Temporary equipment checkout such as projectors, computers, video cameras, microphones, webcams, iPads, double robotics, smart board
- Classroom* technology support – College owned classrooms and meeting rooms
- Software installation (see below)
* limited to college owned lecture rooms in ETMSW floors 1 and 3 and one in the basement. 2nd floor lecture rooms are maintained by the university (lts@uic.edu) and we can only provide general troubleshooting.
Software Support
Software Support
Below are some software we provide and install /troubleshooting for student, staff and faculty use:
- Microsoft Office Suite
- Adobe Products
- Cisco AnyConnect
- IBM SPSS/Amos
- Atlas.ti 8
- NVivo 12
- SPSS 28
- Other – Please contact us
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How do I connect to UIC WI-FI?
For more information on different connections, choose the device you are trying to connect with and click below. -
Box
If you cannot log in to U of I Box using your NetID and password, your uic.edu email address may be associated with an unmanaged, personal account.
To resolve the conflict, you can either join your existing personal account to our managed enterprise (if you have already been using your personal Box account for U of I data), or change the personal account’s primary email address to an external email address of your choice so you may register an enterprise account (if you have been using your personal Box account for personal data).
NOTE: If you already have data on your personal account or someone has shared files with it, please log at ticket in the UIC Help Center for assistance. A Box administrator must assist for the content to be moved over.
Accessing your Personal Account
An unmanaged account must be accessed with a Box-specific password. You can regain access to an unmanaged, personal Box account using the password reset form at https://account.box.com/login/resetNote: If you have an unmanaged personal Box account, please do not delete the account, as this will make it more difficult to move the account into our Enterprise.Joining the U of I Box Enterprise
To request an enterprise invitation, visit the Cloud Dashboard and attempt to activate your U of I Box account. After you click the “On” button next to U of I Box, the system will determine if you have an existing personal account and send an invitation to join it to our enterprise. This invitation will be visible at the top of your folders list in Box Web. If you have a personal account it will say pending until the invite is accepted.Changing your Personal Account Email
You may choose to change the email address associated with your personal Box account to an email address not associated with the university. Do this if you want to keep your current account and contents separate from your managed U of I Box account.- Sign into your personal Box account. See “Accessing your Personal Account” above.
- Click your name/picture in the top right corner.
- Click “Account settings” from the pulldown menu.
- From the “Account” tab, scroll down to “Login and Email Addresses”
- Click “Add more emails”
- Add a different email address and click “Save”.
- After verification, you will need to make the new address the primary and remove your university address from your personal account.
This will free up your UIC e-mail so that you can setup an enterprise account from here : cloud-dashboard.illinois.edu
Your managed, enterprise account will have unlimited online storage quota and requires your NetID and password to authenticate.
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How do I get started with backups for desktops and laptops?
All faculty and staff automatically have a Crashplan account created for them 24 hours after their UIC account has been created. To use Crashplan – CODE 42, simply install the client on your machine, and your files should automatically begin backing up. NOTE: Crashplan is free to use for all faculty and staff.
NOTE: If you wish to monitor the backup status, monitor backup reports, please submit a request with us, so we can add you to our college ORG.
How do I get started with backups for desktops and laptops?
Step 1: Download and install the Crashplan App
1. Use your browser of choice to navigate to the Crashplan website.
Username: Your email address (e.g. mynetID@uic.edu)
Password: Your UIC common password (i.e. the password that you’ve likely already set at https://password.uic.edu/ to allow you access other TS/ACCC services)
NOTE: You will probably be redirected to a UIC branded page where you need to re-enter your login information. If you cannot log in and you’re a new faculty/staff member, please allow 24 hours after initial account creation for your Crashplan account to be provisioned. If 24 hours have passed and you still cannot log in, please contact us for help.
2. Click on Administration at the top.
3. Click on App Downloads.
4. Download the application that is appropriate for your operating system.
5. Double-click on the downloaded file to begin installation.
6. After the client installs, it should prompt you to enter your username, password, and server address. Please enter the following information:
Username: Your email address (e.g. mynetID@uic.edu)
Password: Your TS common password (i.e. the password that you’ve likely already set at https://password.uic.edu/ to allow you access other TS/ACCC services)
Server: clients.us2.crashplan.com
Step 2: Select your files and start your backup
CrashPlan selects your user folder, documents, and desktop for initial backup by default and immediately starts backing these up after installation. The user folder contains commonly-used folders for pictures, music, documents, downloads, and more. Your departmental IT staff may select more/less/different files to be backed up by default. If your administrative staff allows you to select different files to be backed up, you can select them by doing the following:
- Go to Manage Files.
- Code42 app version 6.8.3 and later: Click Manage Files.
- (Optional) Click the options menu and select Show hidden files to view hidden files.
- Navigate to the drive, folder, or files that you want to add or remove, then:
- Deselect the check box next to any item you want to delete from your backup.
- Select an empty box to add an item to your backup.
- A minus sign indicates that a subfolder within this folder is selected for backup. New subfolders within the folder will not be automatically added to your backup file selection.
- A check mark indicates that this folder is selected for backup. New subfolders within the folder will be automatically added to your backup file selection.
- Click Save.
If you deselected any files or folders, the Delete Files from Backup warning displays. - If applicable, select I understand to confirm you want to delete deselected files from your backup.
- If applicable, select Delete.
After changing the file selection, the Code42 app synchronizes the files selected for backup with the files already backed up to that destination.
View your backed up files
As soon as a file is backed up, it’s ready to be downloaded. To view your backed up files:
- Open and sign in to the Code42 app.
- Go to Home and click Get Files.
A list of backed up files appears. - Review the list to see what’s backed up. Click the folder name to see its contents.
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How do I print at ETL?
Printing is available for COE students, faculty, and staff. Use your netid as username and UIN as a password. If you need additional pages, please talk to front desk.
For all other users not affiliated with the College of Education, there is another computer lab in the basement, room L278. Another closest location is C-Stop at the BSB building.
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UIC 2FA
You may already be familiar with 2FA, as it is currently required to access the UIC VPN system and UI-System applications such as My UI Info and Banner Administrative Pages. The vast majority of students, faculty and staff have already signed up for 2FA, and we are encouraging remaining members to confirm their existing account or sign up for the service in preparation for 2FA being added to additional University services.
Duo Security is an industry leader in cybersecurity services, helping secure your account and the University’s sensitive data by adding an extra layer of security to logins. When logging in to university systems using your NetID and password, 2FA requires you to verify your identity using a second factor such as a mobile device, and prevents anyone but you from logging in, even if your password has been compromised. For the best possible user experience, you are encouraged to use the Duo App on iOS or Android.
Learn more about 2FA at go.uic.edu/2FA or visit the UIC Help Center articles below for answers to frequently asked 2FA questions:
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How do I install and connect to the UIC Cisco VPN?
Instructions for installation and use of the VPN client can be found at:
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How can I access Adobe Creative Cloud for University Staff?
Before attempting to Sign In please be sure you have ordered the Adobe Creative Cloud for University Staff Enterprise Access offer from WebStore.
1. Open a current browser (IE, Edge, Chrome and Firefox have been tested) and navigate to www.adobe.com .
2. Click on Sign In in the upper right-hand corner.
4. Enter your U of I Email address and click Continue.
5. On the ‘Select an account’ page, select ‘Company or School Account’ to log into the U of I Adobe portal.
6. Click on the ‘>’ arrow to continue.
7. You should then see your familiar campus Shibboleth login page. Enter your University netID and password, as usual. Click Login.
NOTE: You do not enter your full email address here, just your netID.
8. If requested, authenticate using the desired two-factor authentication (2FA) method.
9. When you see the Adobe landing page, you’re logged in!
10. Take a moment to verify that you have correctly logged in to your university Enterprise account by clicking on the blue circle in the upper right-hand corner of the landing page. You should see your name and university email address.
11. To download an app, look for, Your Services, Creative Cloud and click on Open. On the next page, click on the Apps Tab.
You should see the list of Adobe apps with the option to Download them.
NOTE: You should see ‘Download’ without a ‘Start free trial’ message.
12. When you are ready to sign out, click on the blue circle in the upper right-hand corner of the landing page and then click on ‘Sign Out’.
13. Close your browser.
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How can I install MS Office 365 for UIC Students, Faculty and Staff?
In order to help our students, faculty and staff prepare for success, university is providing Office 365 Office software to you free of charge. You can install your Office 365 software on up to 5 compatible PCs and Macs, plus 5 tablets (including iPad!) as well as 5 phones.
To get your Office 365 software, follow these steps:
- Visit the UIC Office 365 Portal.
- Enter your @uic.edu email address.
- On the next page, sign in with your @uic.edu email address and common password.
- Select your language if prompted.
- Click Install Now to begin installing.
- Return to the Office 365 portal and click on the OneDrive block to setup your OneDrive space.
Detailed instructions can be found here.
you may also find this FAQ helpful.